Overview
Thank you for shopping at Brand Garage (Pty) Ltd. We strive to ensure that all our customers are completely satisfied with their purchases. However, we understand that sometimes a product may not meet your expectations. If you are not entirely satisfied with your purchase, we’re here to help.
Refund Eligibility
We accept returns and offer refunds under the following conditions:
a) The item must be unused and in the same condition that you received it;
b) It must be in the original packaging;
c) You must have proof of purchase (order number, receipt, or invoice).
Items that are personalized, intimate (e.g., undergarments), or sanitary goods cannot be returned.
Refund Process
To initiate a return and request a refund, please contact our customer service team at [contact@email.com] within [number] days of receiving your purchase. Please provide your order number and the reason for your return. Our team will review your request and provide instructions on how to proceed.
Refund Method
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7 (seven) days.
Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Contact Us
If you have any questions about our refund policy, please contact us at info@brandgarage.co.za.