Refunds & Returns
RETURNS AND REFUNDS
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Personalised (branded) items cannot be returned, except within 3 days from receipt due to faulty or damaged branding.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Ground Floor, Building 7, Sunwood Park, 379 Queen's Crescent, Lynnwood, Pretoria, Gauteng ZA 0081.
To return your product, you should mail/courier your product to: Ground Floor, Building 7, Sunwood Park, 379 Queen's Crescent, Lynnwood, Pretoria, Gauteng ZA 0081.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.